We get into how the work actually happens, not how the old process document says it happens. That means talking to the people doing it, following the handovers and finding where time, information or patience goes missing.
you bring
The real stories, the workarounds and the people who know where it hurts.
we bring
Questions, observation and a sharp eye for the problem behind the request.
what comes out
A shared view of what needs sorting and why it is worth sorting.
